Qualtech Engineering believes that its market expects a continually improving service. We aim to continually improve the service we provide to meet our clients requirements and to produce services that we can justifiably be proud of.

 

Qualtech Engineering aims to achieve the above by implementing a management system that complies with the international standard of good practice ISO 9001 and ISO 19650. It also includes a commitment to meet the requirements of our clients, learn from customers feedback, as well as legal and regulatory requirements. Also, to continual development of the system and helping to ensure it remains effective.

 

Only by providing an outstanding service and product quality will we achieve our aims of long-term success and sustained improvements.

 

All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavor to produce work and offer a service that we can be proud of, we must recognize that we don’t always achieve our own standards. When a customer complaint, we are committed to investigating the complaint and will do our best to put right all justified complaints.

 

  • Our Quality Policy is defined and strongly driven by the following management principles and behaviors:

  • Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well.

  • Achieve our commitments for quality, cost, and schedule.

  • Enhance the systematic research and use of the best preventive practices at all levels and ensure reliable risk management.

  • Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.

  • Develop staff competencies, creativity, empowerment, and accountability through appropriate development programs and show strong management involvement and commitment.

 

Qualtech Engineering strives to be the best service provider in the industry. Using these guiding principles, everyone in Qualtech Engineering is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time.

 

Hugo Ariza

General Manager

quality policy